As business owners, we all have knowledge and abilities that offer real value to customers and clients. I call these unique skills our “secret sauce” – and its often what sets us apart in a super-crowded marketplace. These days, the prevailing philosophy is to be generous with your secret sauce – to share your hard-earned [...]

Firing a client or customer is one of the hardest things any business owner has to do. Chances are you have thought long and hard about cutting ties with them. Maybe they take days to respond to calls or emails, or fail to show up for meetings. Perhaps they make unreasonable demands or disrespect your [...]

When it comes to market disruptors, artificial intelligence tops the list. AI is one of the biggest business shifts we've seen in decades, and it is – and will continue to be – a game-changer for businesses of every size and shape. Every day, business owners are finding new ways to use AI to improve [...]

I can’t tell you how many small business owners tell me that social media is the key to effective marketing. Instead of focusing on doing what they do best, they spend hours posting reels on Instagram because everyone else is there. But here's a problem most business owners don't talk about: they have very little [...]

Business owners and entrepreneurs are notorious for thinking they can do everything themselves. Serving as “chief” of everything may be a workable solution when you are in start-up mode. It’s not uncommon for small business owners who launch with limited resources to take on many – if not all – of the day-to-day responsibilities. But [...]